1: How to place an order?
A: The procedure is like this:
1. Contact customer service to determine the freight and product
model, configuration, quantity and other detailed information(you
can also arrange freight forwarding by yourself);
2. We provide you with a proforma invoice according to your final
decision, which contains all product details;
3. You need to arrange the payment to our bank account, and then we
will prepare the products and start production (the cycle is
usually about 10 days, we can configure the quantity according to
your order to deliver the goods).
4. After the product is completed, the remaining payment is paid,
and we arrange forwarder delivery (or we provide relevant
information to arrange forwarder transportation by ourselves).
5.After completing this process, the customer service will track
the product location and notify you when it is about to arrive and
when it arrives, so that you can quickly prepare for customs
clearance and other related issues.
6. After getting the items, there will be a dedicated after-sales
team waiting for your follow-up feedback.
2.What is the warranty?
You can enjoy technical support by phone or email forever. We will
provide a prompt solution. We also offer the most convenient and
efficient spare parts support with competitive price.
3.What is the delivery time?
The delivery time is usually within 35 workdays after we received
your prepayment.
4.Do you provide customized service?
Yes, we offer customized service as you need for the
performance,including special requirements.
5.What is the payment method?
TT as deposit, balance before shipment by TT or L/C at sight.
6. What does your FOB reference price include?
A: FOB price only includes cost. If you do not have your own
freight forwarder,
please provide us with a port near you Countries/regions, we will
quote CIF prices including shipping costs.
